Thank you for choosing Zeamsil! We strive to provide a seamless shopping experience, from selecting your perfect piece to receiving it at your doorstep. Please read our shipping policy below to understand our processes and delivery options.

1. Processing Time

• All orders are processed within 1-2 business days (Monday through Friday, excluding holidays).
• Orders placed on weekends or holidays will be processed on the next business day.
• You will receive a confirmation email with tracking information once your order has been shipped.

2. Shipping Methods & Delivery Times

We offer a variety of shipping methods to suit your needs. Delivery times are estimates and may vary depending on your location, shipping method selected, and external factors like weather or holidays.

• Standard Shipping: 5-7 business days (continental U.S.)
• Expedited Shipping: 2-3 business days
• Overnight Shipping: Next business day delivery (if ordered by 12 PM EST)

3. Shipping Costs

Shipping costs are calculated at checkout based on the shipping method and delivery location. We offer free standard shipping on orders over $100 within the continental U.S.

4. International Shipping

We currently ship to select international destinations. International shipping fees and delivery times will vary by location. Customs duties, taxes, or additional fees may apply, and these are the responsibility of the customer.

5. Order Tracking

Once your order has shipped, you will receive a tracking number via email to track your package. You can track your order on our website or through the carrier's website.

6. Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for delays or errors due to incorrect or incomplete addresses. If you need to make changes to your shipping address after placing an order, please contact us immediately at contactus@zeamsil.com, and we’ll do our best to assist you.

7. Lost or Damaged Packages

We take great care in packaging your jewellery, but if your order is lost or damaged during shipping, please contact us within 7 days of receipt at contactus@zeamsil.com or call +1 448-203-1871. We will work with the carrier to resolve the issue and ensure you receive your order or a replacement.

8. Shipping Delays

While we strive to process and ship orders promptly, shipping delays may occur due to factors outside our control, such as carrier delays, weather, or holidays. We appreciate your understanding and patience during these times.